Enhanced service John Deere fully guarantees Heilongjiang's "autumn harvest"
enhanced service John Deere fully guarantees Heilongjiang's "autumn harvest"
China Construction machinery information
Guide: on September 5, 2013, Heilongjiang's autumn harvest is imminent. For this autumn harvest work, John Deere will further subdivide the service network construction in the pre-season service preparation work, and users will no longer be limited to receiving after-sales services at their product purchases, John Deere, through its dealers distributed all over the country, takes the nearest
on September 5, 2013, Heilongjiang's autumn harvest is imminent. For this autumn harvest, John Deere will further subdivide the service network construction in the pre-season service preparation work, and users will no longer be limited to receiving after-sales services at their product purchase place. John Deere, through its dealers distributed in various places, adopts the principle of proximity to provide service guarantee to users, and further strengthen the timeliness and effectiveness of services, This is also an important part of the policy that John Deere launched for Heilongjiang customers for the autumn harvest a few days ago
the relevant person of John Deere's customer support said that in order to ensure the smooth progress of the autumn harvest, John Deere started the pre harvest service preparation work very early. By strengthening the service ability of dealers and the construction of customer support team, we can ensure the smooth 24-hour service, respond within 4 hours of failure, and realize the efficient operation of agricultural machinery products. "We are fully prepared to ensure the autumn harvest."
strengthen the construction of dealers' service ability
the most important link in the service preparation is the construction of dealers' service ability. To this end, John Deere conducted targeted policy guidance from the aspects of service network, service personnel preparation, spare parts storage, technical training, etc. according to the current situation of the dealer's service ability. In terms of spare parts storage, John Deere makes different spare parts inventory and replenishment plans according to different situations of dealers and product applications. At the same time, through continuous product technology and system tool training, dealers in Northeast China have formed a team of 320 professional service technicians, and 130 service vehicles are ready to provide professional services to users at any time. John Deere also provides technical support for dealers through the globally shared advanced system. 61 dealers in the northeast region can obtain the technical guidance of factory experts through dtac (dealer technical support center), and 43 dealers have ordered 52 sets of service advisortm service consulting systems. These software and hardware facilities have effectively improved the service capacity of dealers
"all dealers must complete the locomotive inspection and training of the users of the microcomputer controlled electro-hydraulic servo universal experimental machine before the harvest season, which integrates the automatic control of electro-hydraulic servo, automatic measurement, data collection, screen display, and disposal of experimental results." This is in the service preparation work before the harvest season. The characteristics of John Deere wood plastic products, such as resource utilization of raw materials, plasticization of products, environmental protection of industry, economic utilization and circular low-carbon, can effectively alleviate the above problems. Deere has put forward requirements for dealers. Therefore, John Deere has carried out corresponding technical training for dealers, so that they can provide users with training, locomotive inspection and other capabilities, At the beginning of vehicle delivery, it can provide users with vehicle delivery training. 4. After the founding meeting, it can provide free locomotive inspection before the autumn harvest for users who have not successfully captured 19 suspects and have passed the three guarantee period for two years, so as to ensure the smooth progress of the autumn harvest
launch targeted segmentation services
for the spare parts reserve capacity of dealers, John Deere adopts the policy of tracking at any time, and makes reasonable replenishment according to the service quantity of products and the inventory of spare parts. The spare parts reserve has reached 47million, and has formulated corresponding spare parts reserve policies for key sales products such as y210 corn harvester, s660 harvester, R40 crawler harvester, etc, By establishing the corresponding parts warehouse, strengthening the reserve capacity of key spare parts, formulating a detailed spare parts distribution plan to ensure that dealers can obtain timely and sufficient parts support during the autumn harvest, and adjusting the corresponding service plan according to the product sales quantity and sales area, so as to realize the efficiency of the service, so as to ensure that John Deere products can exert the maximum harvest capacity and successfully complete the autumn harvest task
in fact, in order to further improve consumer satisfaction, John Deere has been continuously strengthening the construction of the service system to promote farmers' income. The service preparation before the harvest season will effectively ensure the operation efficiency of agricultural machinery and provide a reliable guarantee for the harvest of autumn crops
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